help!

After awhile you just get to know your tenants… on occasion I will get a call from a tenant who I’m going to call ‘Bill’ and our conversation goes a little like this..

Tenant: Oh my god I’m so scared I can hear someone in my basement

Me: Is this bill?

Tenant: Yes please send someone right away oh my god oh my god oh my god

Me: Bill… you live in the basement

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