Translator for transaction

Try to explain to a Russian man who speaks virtually no English.. That due to lack of notice he will not be getting his damage deposit back. This is how it went when he came to the office today

“Give me the deposit”

I explain to him slowly and clearly why he isn’t getting it back

“Give me the deposit”

I give him a notice of claim and point out the address to the rentalsmen if he would like to dispute this

“Give me the deposit”

I realize now this is going nowhere so I highlight the address and simply say “no”

We stand in awkward silence for about a minute and I can tell he’s going to ask me one more time so I point at the paper again.

He leaves.

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